Managed Service Evolved
Evolution Service provided by Bluewave
What happens after your implementation?
Salesforce is a fast moving solution. We offer to help you evolve that service for your business with three tiers of managed service engagement. Using our skilled consultants and knowledge of your environment, we continue to improve it for you by making requested alterations or suggesting the next course of action for you, providing skills transfer using our certified instructors at user, process, technical or development level, or a combination of all options.
|4 days scheduled consultancy per month||8 days scheduled consultancy per month||12 days scheduled consultancy per month|
|Declarative consultancy or training||Declarative and development consultancy or training||Declarative and development consultancy or training. Additional access to technical business analyst or architect to assist with future planning|
|Quarterly touchpoint meetings (Virtual)||Quarterly onsite touchpoint meetings||Quarterly onsite touchpoint meetings|
Weekly check-in call with Account Manager
Timesheet summary of work completed
Flexibility to group scheduled days if required
Access to the full spectrum of knowledge available to Bluewave
Best practice advice on design, release management, UX interfaces and data integration
Requirement logging service via a dedicated portal
Quarterly touchpoint meetings
Salesforce release sessions (Bluewave presents the new release features and discusses what may be useful to you)