Managed Service Evolved
Evolution Service provided by Bluewave
The Salesforce platform is a deep well of offerings and capabilities which, when leveraged optimally can deliver significant Return on Investment allowing for increase in sales, more efficient processes, reduction in costs and improvement in customer service.
What happens after your implementation?
Salesforce is a fast moving solution. We offer to help you evolve that service for your business with three tiers of managed service engagement. Using our skilled consultants and knowledge of your environment, we continue to improve it for you by making requested alterations or suggesting the next course of action for you, providing skills transfer using our certified instructors at user, process, technical or development level, or a combination of all options.
| Managed Service | ||
| Silver | Gold | Platinum |
| 4 days scheduled consultancy per month | 8 days scheduled consultancy per month | 12 days scheduled consultancy per month |
| Declarative consultancy or training | Declarative and development consultancy or training | Declarative and development consultancy or training. Additional access to technical business analyst or architect to assist with future planning |
| Quarterly touchpoint meetings (Virtual) | Quarterly onsite touchpoint meetings | Quarterly onsite touchpoint meetings |
With every Managed Service contract, we provide the customer with useful practical, useful functionality to keep the platform evolving. This includes:
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Weekly check-in call with Account Manager
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Timesheet summary of work completed
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Flexibility to group scheduled days if required
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Access to the full spectrum of knowledge available to Bluewave
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Best practice advice on design, release management, UX interfaces and data integration
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Requirement logging service via a dedicated portal
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Quarterly touchpoint meetings
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Salesforce release sessions (Bluewave presents the new release features and discusses what may be useful to you)