Salesforce Service Cloud
Faster, Smarter Customer Service keeping your Customers Happy
Customer Service Software in the Cloud that really delivers. Service Cloud helps your support agents solve customer problems faster by putting the right tools at their fingertips. Give your customers access to the answers they need to solve problems on their own terms and timeline. Get more insight into your customers’ behavior so you can personalise service and predict future needs. Omni-Channel Customer Support — phone, email, social media, apps, or any other channel.
Unify your agent experience with the Lightning Console from Service Cloud. Our customer service management solution puts all the information your representatives need at their fingertips, all in one console. Agents can manage cases faster, track customer history, view dashboards, and a lot more. All in a single view. No multiple tabs. No switching software.
Live chat software, Live Agent, is an online tool that allows a customer to communicate with a service agent via the web. Customers and prospects alike respond favorably to this form of real-time, personalized interaction. With Live Agent from Service Cloud you can have agents ready to field questions 24/7.
Manage Service Cloud cases from anywhere. Field-service agents can solve cases on the go and managers and executives can monitor real-time metrics with the Service Cloud mobile app. As more and more business gets done from mobile phones, being able to manage, track, and report on cases from anywhere is crucial to providing top-tier customer care.
Communities give customers the self-service portals and discussion forums they need to get the answers they want quickly, anytime and anywhere. Communities do more than just allow customers to help themselves and each other, they also afford your agents and employees greater potential for customer engagement. Either way, customers win by getting the right answers faster.
Omni-Channel Presence and Routing helps you deliver smarter service faster. By helping route work to the most appropriate and available employee, the task is always matched to the person with the right skill set and the time to solve the problem. Better still, your operation is both more efficient and more transparent.